Before returning an item, Please read through our Return & Exchange Policy on this page, to make sure your item is eligible for return.
1.1- You have 2 calendar days after item delivery to notify us that you want to return your product.
1.2- Return or Exchange is possible for only products that either have manufacturing issues, wrong sizes and the shipment of the wrong items.
1.3- Services that are not delivered fully or availed by you.
1.4- If the nature of your complaint refers to damages, we advise you to check if your product has a warranty, and contact the manufacturer if it does.
2.1- Items can be returned within a period of 2 days from delivery date.
Example: If I received my product on the 5th, I have until the 7th to contact store for return.
Please be prepared to give the following information whe you contact store.
3.1- Your order number.
3.2- The reason for the return.
3.3- The method of refund that you would like and the necessary information associated (bank account number, etc.).
3.4- How you will send the product back to store.
3.5- Discuss who will pay shipping charges, recommended will be 50% from buyer and 50% from store.
4.1- Once your product is received, your product will be checked by store Quality Check team.
4.2- This quality evaluation process may take about 2 business days. Once completed, store team will contact you back to give you the result of the evaluation.
4.3- After evaluation your refund will be processed.
5.1- Refund will be processed with in 1 working day after evaluation, and it will apear in your account depending on the time frame provided by your bank / payment processor you choose.
6.1- Yes, you can exchange.
6.2- If you prefer to replace your product, just contact our store and provide them details of exchange. They will look into availability of the replacement product and tell you.
Contact our store team on following details.
Phone: (+92) 3137756639.
Email: info@flukyyshop.com.